Terms and Conditions

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Blue Ribbon Network is an online comparison site where you can obtain prices from our partners and reserve your chosen solution.  We specialise in the following areas; Coach Hire, Chauffeur Car Hire, Limousine Hire & Wedding Car Hire.

Blue Ribbon Network will only use fully vetted partners to fulfill your requirements.   Our preferred method of payment in online via PayPal, however we also accept pre paid bank transfers and for certain customers we will apply an account status.

Blue Ribbon Network provides travel bookers with a log in system which compromises an e-mail address and password.

Quotations:

Blue Ribbon Network enable you to source quotations from our partners, who are all fully vetted by means of licensing, insurance and any other relevant bodies.  The choice remains purely with the customer with regards to which solution is best suited to their needs.  Once a request for quotation is submitted, the customer is provided with a unique reference number.

Confirmation:

Once the customer makes their decision, they can confirm their chosen solution.  This will then lead them into the payment section of the site where they can choose which payment method suits.  Once this section has been completed and that you have ticked our terms and conditions disclaimer, the booking is deemed to be live and contractual.

Booking Ref:

Blue Ribbon Network will provide you with your booking reference and itinerary via e-mail once you have confirmed your reservation.  This will provide you with all the details that you have submitted plus the information of the successful partner.

You will also receive (if requested) a confirmation via SMS.  In addition, on the day of the journey and approximately 1 hour from the time of collection, you will receive a further SMS with emergency contact details, should they be required on the day.

Customer:

Blue Ribbon considers anyone who has wilfully entered in to a legally binding contract by confirming their reservation, as a customer.

Partner Rejection:

In the unlikely event that a partner cancels your booking via Blue Ribbon, we have the authority to source an alternative solution at no extra cost to the customer.  Whilst every effort will be made to find a like for like replacement, this is not a guarantee.

Coverage:

Blue Ribbon Network cover all 124 UK Post Code areas with partners featured in each post code, providing local knowledge as part of a national platform.

Pricing Policy:

Unlike many operators, we provide an all inclusive price as part of the Blue Ribbon Network.  We ask all partners to include surcharges such as tolls, car parking and any additional expenditure as part of their quotation so that there are no nasty surprises for our customers at the conclusion of the trip.

Because Blue Ribbon Network is a price comparison site, the consumer is provided with an accurate price that is fixed.  The only amendment to this is when the customer requires something outside of the agreed journey (see Customer Amendments).


Customer Amendments:

Blue Ribbon Network appreciates that itineraries can change such as dates, times, addresses and passenger numbers.

This can be done by e-mailing sales@blueribbonnetwork.co.uk or by telephone on 01706 829506.  Please have your reference number to hand.

Blue Ribbon Network will make no additional charges, providing it does not impact the booking.  The following amendments could potentially be deemed as a cancellation if no alternative solution is found:
a) change the date or time (more than 1 hour)
b) change of vehicle designated for the journey

Should your booking result in one of the two terms above (a & b ), we will endeavour to find a suitable solution, however Blue Ribbon cannot accept any responsibility should no solution be found and we will reluctantly have to refer you to our cancellation policy (see cancellation policy).

Luggage:

Each passenger is allowed two items of luggage:
   One item with a maximum weight of 20 kg, e.g. a suitcase.
   One piece of hand luggage weighing a maximum of 5 kg.

You need to clearly stipulate at the point of enquiry what luggage will be used for the journey as our partners have the right to refuse passengers in breach of this.

Delays:

Delays can occur when the pick up is:
An airport or port and the flight/ship number is known, then our partners monitor flight arrivals and will alert the driver of any delays accordingly.
A train station; then the passenger must contact the affiliate on the telephone number provided to inform them of known delays and allowances will be made accordingly.
Circumstances beyond our control may arise on the requested route for which Blue Ribbon Network accepts no liability. These can include, but are not limited to:
• Exceptional weather conditions.
• Accidents and related delays.
• Criminal or terrorist activity.
• Unplanned marches, demonstrations and organised disruptions.
• Unforeseen road hazards.
• Police operations.
• Customer safety.
• Unforeseen traffic delays.

Financial or Personal Loss:

Blue Ribbon Network will not be held responsible for any financial or personal loss in the event of mechanical failures or a delay (see delays – above).

Insurance:

All of the Blue Ribbon Network partners are carefully vetted for the purpose of licensing, insurance, CRB checks and any other relevant body or association.  Customers will be transported under the partners insurance and liability policies with individual copies available upon request.

Damage:

Any damage caused by passengers is the responsibility of the customer.  Any damage, including loss of earnings for the partner will be the responsibility of the customer.

Cancellation Policy:

Cancellation by passenger:

Blue Ribbon Network understand that plans can change and make every effort to accommodate our customers.  Cancellations must be made immediately to sales@blueribbonnetwork.co.uk outlining that the reservation is no longer required.

Customers will be subject to the following charges in the event of a cancellation:

Over 14 days: 10% cancellation fee
10-14 days: 25% cancellation fee
6-10 days: 50% cancellation fee
0-6 days: 100% cancellation fee

Cancellation by Blue Ribbon Network:

Blue Ribbon Network can cancel a booking without penalty for the following:
- Incorrect card details
- Failure to find a solution for customer amendments
- Events out of Blue Ribbon Network’s control
- Failure to keep account within agreed parameters (invoice customers only)

Refund Policy:

Blue Ribbon Network will refund customers within 28 days of the cancellation where applicable.

Refunds are covered in the following way:

1. All refunds have a £5 charge to cover transaction fees.
2. The refund will only be made out to the person/company that the reservation was reserved under.
3. The amount refunded will be in line with our cancellation policy
4. A full refund will be made where a vehicle does not arrive as reserved.  We factor a 30 minutes ‘grace period’  to cover unforeseen circumstances.  The customer will have a contact number for both Blue Ribbon and the partner, it is vital that you contact Blue Ribbon to advise of your problems in order for us to ascertain the reason for the delay.  We will make every effort to resolve the issue, however if the customer decides to cancel the booking following a delay of 30 minutes or more, a full refund will be provided.
5. All other cases will be dealt with on a case by base basis.
   

Blue Ribbon Network will not refund in the following instant:

1. The customer is a no show at the designated collection point and no contact has been made with Blue Ribbon Network or the operating partner within 30 minutes of the scheduled time (please note flight delays will be monitored and do not fall under this term)
2. If the booking is cancelled within 6 days (as per cancellation policy)
3. If the passengers are refused to enter the vehicle due to their behaviour
4. If the passengers have excessive luggage (see luggage terms)
5. If the number of passengers exceeds the capacity of the vehicle
6. If any passengers are under the influence of drink or drugs.
7. All other cases will be dealt with on a case by base basis.

Privacy Policy:

Blue Ribbon Network require personal information to be provided in the form of company details, lead passenger name, e-mail addresses, collection addresses and contact numbers in order to fulfil the reservation.

Blue Ribbon Network will pass this information on to the successful partner who will provide the service for the journey. 

Blue Ribbon Network can confirm that your details will not be given to the other parties vying for your business as part of the quote process.  They will have access to post codes of the collection and destination only, they will not have access to any of your personal information.

Blue Ribbon Network use PayPal for processing payments and do not collect or store any credit/debit card information.

Blue Ribbon Network will not sell or pass on any information to a third party with the exception of essential booking information and itineraries to partners who are scheduled to carry out work on the customers behalf.